Terms of Service

1. Accepting these Terms

By creating an account, signing an order, or using the Service, you agree to these Terms. If you use the Service for a company, you agree on behalf of that company and confirm you have authority to bind it. In that case, "you" means the company. If you do not agree, do not use the Service.

2. Who can use the Service

You must be at least 18 years old to use the Service. The Service is built for business use by real estate investors, wholesalers, operators, and their teams. It is not meant for personal, family, or household use.

3. Accounts and security

Give us accurate information when you sign up and keep it current. You are responsible for your account, for keeping your password and sign-in methods secure, and for everything that happens under your account.

Account owners decide who on their team gets access and what each person can see. You are responsible for your team members' use of the Service. Tell us right away at support@syntropic-crm.com if you believe your account has been accessed without permission.

4. Subscriptions, trials, and billing

Paid plans are billed through our payment processor, Stripe. Fees, billing periods, and plan details are as shown when you sign up or purchase. By subscribing, you authorize us to charge your payment method for those fees and any applicable taxes.

If we offer a free trial, it lasts for the period shown when you start it. When a trial ends, you need a paid plan to keep using the paid parts of the Service. Subscriptions continue for each billing period until canceled, unless stated otherwise at purchase.

Refunds are available only as stated at purchase or where required by law. We may change our prices. If we do, we will tell you in advance, and the new price applies from your next billing period. If a payment fails, we may suspend paid features until it is resolved.

5. Your data

You own the data you and your team put into the Service, including your leads, contacts, deals, notes, recordings, and documents ("Customer Data"). We do not claim ownership of it.

You give us a limited license to host, copy, process, transmit, and display Customer Data only as needed to provide, secure, and support the Service, and as described in our Privacy Policy. For personal information about your own leads and contacts, you control that data and we process it on your behalf.

You are responsible for having the rights and permissions needed to upload Customer Data and to use it with the Service, including any notices or consents the law requires.

6. Acceptable use

You agree not to:

• break any law, or use the Service to harass, deceive, or defraud anyone;
• send calls, texts, or email without the consent the law requires, or to people who have asked you to stop;
• upload data you do not have the right to use, or content that infringes someone else's rights;
• upload malware or try to break, overload, or get around the security of the Service;
• access another customer's data, or share your sign-in with people outside your account;
• scrape, copy, resell, or reverse engineer the Service, except where the law allows it;
• use the Service to build a competing product.

7. Your outreach and compliance

The Service lets you call, text, and email sellers, buyers, and other contacts. You are the sender of those communications, and you are responsible for making sure they comply with the law. That includes the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the National Do Not Call Registry and your own do-not-call list, state telemarketing and texting laws, carrier rules for business texting, and state laws on recording calls, some of which require every party's consent.

The Service includes tools that help, such as opt-out handling when a contact replies STOP, do-not-contact flags, and switches to pause sending. These tools do not make your outreach compliant on their own, and they do not replace legal advice. You decide who you contact, how, and when.

8. AI features

Some features use artificial intelligence to draft messages, suggest next steps, summarize calls, fill in records, analyze deals, and run roleplays. AI output can be wrong, incomplete, or out of date. Review it before you rely on it or act on it, including before you send anything to a seller or buyer.

AI output is not legal, financial, tax, or investment advice. You are responsible for the decisions you make and the messages you send.

9. Coaching and deal analysis

Coaching, training, scripts, roleplays, comps, rehab estimates, offer calculations, and other deal analysis in the Service are educational tools. They are not legal, financial, tax, appraisal, or investment advice. Real estate results depend on many factors outside our control. We do not guarantee any particular result, including leads, contracts, closings, revenue, or profit. Check important numbers yourself and consult qualified professionals when you need advice.

10. Third-party services

The Service works with services we do not control, such as phone and messaging carriers, payment and bank-linking providers, email and calendar accounts, data providers, and other tools you connect. Your use of those services is governed by their own terms. We are not responsible for them, and a change or outage on their side may affect features of the Service.

11. Our intellectual property

We own the Service, including its software, design, content, coaching materials, and brand. Subject to these Terms and your payment of any fees, we give you a limited, non-exclusive, non-transferable right to use the Service for your internal business during your subscription. We keep all rights not expressly granted.

12. Feedback

If you send us ideas or suggestions about the Service, we may use them without any obligation to you.

13. Suspension and termination

You can stop using the Service and cancel your subscription at any time. Cancellation takes effect at the end of the current billing period unless stated otherwise at purchase.

We may suspend or end your access if you break these Terms, fail to pay, create risk or legal exposure for us or others, or if the law requires it. Where it is reasonable, we will give you notice first. After your account ends, you can ask us within a reasonable time for help exporting your Customer Data. We then delete it as described in our Privacy Policy.

Sections that by their nature should survive termination will survive, including those on your data, intellectual property, disclaimers, limitation of liability, indemnity, and governing law.

14. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not promise that the Service will be uninterrupted, error free, or secure, or that messages will always be delivered.

15. Limitation of liability

To the fullest extent the law allows, Syntropic will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, deals, or data, even if we were told they were possible.

Our total liability for all claims relating to the Service or these Terms is limited to the fees you paid us for the Service in the 12 months before the event that gave rise to the claim.

16. Indemnity

You will defend and indemnify Syntropic and its members, employees, and agents against claims, losses, and costs, including reasonable attorneys' fees, that arise from your Customer Data, your calls, texts, and emails, your breach of these Terms, or your violation of any law or anyone else's rights.

17. Governing law

These Terms are governed by the laws of the State of Indiana, without regard to its conflict of laws rules. Any dispute relating to these Terms or the Service will be brought only in the state or federal courts located in Indiana, and you and Syntropic consent to the jurisdiction of those courts.

18. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the date at the top of this page. If a change is material, we will give notice through the Service or by email before it takes effect. If you keep using the Service after the change takes effect, you accept the updated Terms.

19. General

These Terms and any order you sign with us are the entire agreement between us about the Service. If any part of these Terms is found unenforceable, the rest stays in effect. If we do not enforce a provision right away, we have not waived it. You may not assign these Terms without our written consent. We may assign them as part of a merger, acquisition, or sale of assets.

20. Contact us

Questions about these Terms: email support@syntropic-crm.com. Syntropic LLP, https://syntropic-crm.com.